Shipping Policy
We ship to the United States and Canada. Every order leaves the warehouse with tracking, and we tell you the honest delivery window instead of a number we can’t hit.
1. Dispatch time
Orders placed before 2:00 pm ET on a business day are usually dispatched within 2 business days. Orders placed on a weekend or a US public holiday go out on the next business day.
If an item is out of stock, we email you within 1 business day with an expected date and the option to cancel for a full refund.
2. Delivery estimates
| Destination | Typical delivery after dispatch | Cost |
|---|---|---|
| United States (contiguous 48) | 7–14 business days | Free |
| United States (Alaska, Hawaii) | 10–18 business days | Free |
| Canada | 10–20 business days | Free |
These are typical ranges, not guarantees. Peak season, customs review, and carrier backlogs can add time. We do not promise expedited delivery unless you have paid for it.
3. Tracking
You receive a tracking link by email as soon as the label is created. Tracking often shows no movement for the first 3–5 days while the parcel moves through the origin hub — that is normal and not a sign that the order is lost.
4. Customs and duties
Orders are shipped with duties and taxes prepaid for the United States. You will not be asked to pay a customs fee at your door. For Canada, applicable duties and taxes may be collected by the carrier on delivery; those charges are the recipient’s responsibility.
5. Address accuracy
Please check your address at checkout. We can change an address only before the order ships — email us immediately if something is wrong.
If a parcel is returned to us because the address was incomplete or incorrect, we will contact you. Reshipping requires a new shipping charge. If you prefer a refund instead, we refund the item price and retain the original shipping cost.
6. Lost or delayed parcels
- No tracking movement for 10 business days: contact us and we open a carrier trace.
- Marked delivered but not received: check with neighbours and your local carrier first, then email us within 7 days. We will investigate and, where the carrier confirms a loss, replace the order at no cost.
- Past the estimated window but still moving: we ask you to wait until the estimated window plus 7 business days before treating it as lost. This is a carrier requirement, not a way to delay you.
7. Split shipments
Kits with multiple items may ship in more than one parcel. If part of your order arrives first, the rest is on the way — check the tracking numbers in your dispatch email.
8. Restricted destinations
We do not ship to freight forwarders, PO boxes, or addresses outside the United States and Canada at this time. Orders to those addresses are cancelled and refunded in full.
One thing worth knowing: we list a 7–14 business day window on purpose. A shorter promise would convert better and arrive late more often — and a late parcel is how chargebacks start. If delivery speed is critical for you, email us before ordering and we’ll tell you what’s realistic that week.
9. Contact
MyoField LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: support@myofield.com