Refund & Returns Policy
We give you 60 days from the delivery date to decide. If the kit doesn’t earn a place in your routine, send it back and we’ll refund the purchase price.
1. How long you have
| Stage | Window |
|---|---|
| Request a return | Within 60 days of delivery |
| Ship the item back | Within 14 days of receiving return instructions |
| Refund issued | 5–10 business days after we receive and inspect the item |
2. How to start a return
- Email support@myofield.com from the address used at checkout.
- Include your order number and the reason for the return. A reason helps us fix things, but you are not required to justify the return.
- We reply within 2 business days with return instructions and the correct return address.
Do not ship to the address on your package or to our Wyoming registered office. Those locations do not process returns and the parcel will be lost. Always use the return address in our email.
3. Condition of the item
You may use the kit during the 60-day window — we expect you to. To qualify for a full refund:
- The controller, band, cable and case are all included.
- The item is not physically damaged beyond normal use.
- Electrode pads may be used. We do not charge for worn pads.
If parts are missing or the item is damaged by misuse, we may deduct the replacement cost of those parts from the refund. We will tell you the amount before processing.
4. Who pays return shipping
- Defective, damaged in transit, or wrong item: we cover it. We’ll send a prepaid label where available, or reimburse the shipping cost with a receipt.
- Change of mind: you cover the return shipping. We do not charge a restocking fee.
5. Damaged or missing on arrival
Email us within 7 days of delivery with a photo of the packaging and the item. We ship a replacement at no cost and you do not need to return the damaged unit unless we ask for it. Please do not open a payment dispute before contacting us — a dispute freezes the order and slows the replacement down.
6. What is not covered
- Orders returned after the 60-day window without prior approval.
- Items returned to an address other than the one we provide.
- Damage caused by misuse, modification, or use contrary to the user manual.
- Shipping charges paid at checkout, where a shipping fee was charged, except where the return is due to our error.
7. Exchanges
If you ordered the wrong kit, email us before shipping anything back. In most cases we can arrange an exchange for the price difference without a second full order.
8. Refund method and timing
Refunds go back to the original payment method only. Once we issue the refund, your bank or card issuer typically posts it in 5–10 business days. We cannot refund to a different card, account, or person.
If 10 business days have passed since our confirmation and you see nothing, email us with your order number before contacting your bank.
9. Cancellations
You can cancel an order any time before it ships for a full refund. Once a tracking number has been issued, the order is treated as a return instead — use the process above.
10. Statutory rights
This policy sits alongside your statutory rights and does not limit them. If consumer law in your jurisdiction gives you stronger rights than this policy, those rights apply. Nothing here excludes liability for defective products or for death or personal injury caused by negligence.
11. Contact
MyoField LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: support@myofield.com
We reply within 2 business days, Monday to Friday.